Privacy Policy
Last updated: December 23, 2025
1. Introduction
Hex Soup ("we," "us," or "our") operates the Worshiply church management platform ("the Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We collect several types of information for various purposes to provide and improve our Service:
Personal Information
We may collect personally identifiable information that you provide to us, including:
- Name and contact information (email, phone number, address)
- Account credentials (username, password)
- Profile information and preferences
- Payment information (processed securely through third-party providers)
- Church membership and participation data
- Mobile phone numbers for SMS messaging (when you opt in)
Usage Data
We may collect information about how you access and use the Service, including:
- Device information (IP address, browser type, operating system)
- Usage patterns and preferences
- Log data and analytics information
3. How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service
- To provide customer support and respond to your inquiries
- To gather analysis or valuable information to improve our Service
- To monitor the usage of our Service
- To detect, prevent, and address technical issues
- To send you important notices and communications
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements
We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Church Administrators
Your information may be accessible to authorized administrators within your church organization who have been granted appropriate access permissions for church management purposes.
5. Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
We use industry-standard encryption technologies when transmitting and storing your data, and we regularly review and update our security practices.
6. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can request access to your personal data
- Correction: You can request correction of inaccurate or incomplete data
- Deletion: You can request deletion of your personal data, subject to legal and operational requirements
- Objection: You can object to processing of your personal data in certain circumstances
- Portability: You can request transfer of your data to another service
- Withdrawal: You can withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided in the Contact section below.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.
8. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from children under 13 without verification of parental consent, we will take steps to remove that information from our servers.
9. SMS Messaging Privacy
This section explains how we collect, use, store, and protect the phone numbers and information provided through our SMS messaging program.
SMS Information We Collect
We collect the following information when you opt in to SMS messaging:
- Mobile phone number
- Name (when provided)
- Any information you provide in your messages to us
- Optional details submitted during registration or event sign-up
We do not collect financial, medical, or government-identifying information through SMS.
How We Use SMS Information
We use your phone number exclusively to send:
- Service updates
- Event reminders
- Volunteer or ministry communications
- Contribution reminders
- Emergency alerts
- Other non-marketing informational messages
We do not sell, rent, or share your SMS information with third parties for marketing purposes.
How We Share SMS Information
We may share your SMS information only with:
- Our SMS service provider (e.g., Twilio) for message delivery
- Church administrative staff and authorized volunteers
These parties only receive information necessary to operate the SMS program and agree to keep data confidential.
SMS Data Security
We take reasonable administrative, technical, and physical safeguards to protect your SMS information from unauthorized access, disclosure, or misuse.
However, no data transmission over the Internet or wireless networks can be guaranteed as 100% secure.
SMS Data Retention
We retain your SMS-related information only as long as necessary to operate the messaging program or comply with legal requirements.
You may request deletion of your SMS data at any time by contacting us or by opting out of SMS messages.
SMS Opt-Out and Your Choices
You may opt out of SMS messages at any time by replying STOP to any message.
You may request access, correction, or deletion of your SMS information by contacting us directly.
Children's SMS Privacy
We do not knowingly collect SMS information from children under 13 without parental consent. Participants must be at least 13 years old or have parental/guardian permission to receive SMS messages.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Updates to the SMS Privacy Policy will also be posted on this page with a revised "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, our data practices, or your SMS information, please contact us:
Hex Soup
Website: www.hexsoup.com
For privacy-related inquiries, please include "Privacy Policy" in your subject line to help us respond to your request more efficiently.
For SMS-related privacy questions, you may also reply HELP to any SMS message you receive from us.